Episode 41 - Damian Moore, Director of Optiforce, Resource Planning and Workforce Optimisation

Join us on thie Impact Room into the intricate world of resource planning and performance optimisation with Damian Moore, the experienced Director at Optiforce. Damian brings a wealth of knowledge from his diverse career across industries such as IT, retail, and contact centers, providing a deep dive into the strategies that are shaping the future of workforce management.

🔍 Episode Highlights:

• Career Journey: Trace Damian's professional path from his early days as a resource plan analyst to his current role at the helm of Optiforce.
• Personal Insights: Get a glimpse of Damian's personal life, including his love for Ibiza and what makes it his favorite getaway.
• Innovative Project Showcase: Explore a transformative project in a major retailer's IT service desk, highlighting the impactful integration of AI and predictive analytics.
• Resource Optimization: Damian discusses a successful initiative in the retail sector that optimized workforce management, emphasizing the importance of strategic resource visibility and flexibility.
• Employee Engagement: Learn about the focus on aligning scheduling with employee aspirations, improving engagement and well-being through innovative tools developed in collaboration with a Russell Group University.
• Cross-Industry Experience: Damian reflects on his extensive experience across multiple sectors, underscoring the universal need for effective, adaptable shift patterns.
• Inspiration and Future Directions: Hear what motivates Damian to continually innovate in his field, and the balanced, inclusive solutions he strives to create for businesses and their employees.

Dive into this compelling conversation that seamlessly integrates expert knowledge, forward-thinking strategies, and the crucial human element in workforce management. Whether you're a professional in HR, operations, or simply fascinated by the dynamics of effective workforce management, this episode offers valuable insights and inspiration.

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