Episode 50 - Ric Kosiba - AI - Workforce Optimisation, Math Modelling and Analytics

In this episode of The Impact Room, Perry Fletcher from Douglas Jackson sits down with Ric Kosiba, co-founder of Real Numbers and a pioneer in the contact centre planning industry. Ric takes us through his fascinating career, from developing the first-ever resource planning system to harnessing the power of data analytics and AI for smarter decision-making. Tune in to discover how Ric's insights can transform your approach to contact centre management, planning, and operational efficiency. Whether you're an industry veteran or just starting out, this episode is packed with actionable takeaways for today's fast-evolving business landscape.

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