Episode 6 - Jo Causon, CEO, The Institue of Customer Service

The Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.

What do the organisations that do well with customer service do differently, ethics, value. What needs to change in the UK to help our customers feel happier and improve customer experience.

The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.

The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. 

Watch the video link here.