Episode 64 - Sandra Thompson The Emotional Intelligence and Empathy Expert - Find Out More About This Critical Skill That Will Elevate Your Relationships, Leadership, EX, CX and Business Profits

Sandra Thompson: The Power of Emotional Intelligence in Leadership and Business

In this episode of The Impact Room, Michelle Ansell speaks with Sandra Thompson, founder of EI Evolution, TEDx speaker, and the UK’s first certified Goleman Emotional Intelligence Coach. Sandra is the Author of the inspired Shine Bright The EQ Journal and the Emotiontional Intelligence Pawdcast which features humans and their four legged friends and stories. Sandra unpacks the transformative power of emotional intelligence (EI) in leadership, exploring how it fosters trust, resilience, and meaningful connections in the workplace.

Sandra shares practical strategies for building EI, including journaling, practicing gratitude, and creating psychological safety within teams. She explains how leaders can use EI to improve both customer and employee experiences, leading to stronger engagement and better business outcomes.

Highlight Quote from Sandra Thompson:
"Emotional intelligence isn’t just a leadership tool—it’s a life tool that helps us connect authentically, adapt effectively, and inspire others to thrive."

Top Tips You’ll Learn in This Episode:

• Why self-awareness is the cornerstone of emotional intelligence and how to build it.
• How to cultivate psychological safety to empower your team.
• Using EI to create exceptional customer and employee experiences.
• Practical habits like gratitude journaling to develop resilience and focus.

Whether you’re a leader, a manager, or simply curious about the role of emotions in business success, this episode provides actionable insights to help you lead with empathy and authenticity.

🎧 Tune in now and subscribe for more expert conversations!

#EmotionalIntelligence #LeadershipDevelopment #CustomerExperience #PsychologicalSafety #SandraThompson #TheImpactRoom

Learn more from Sandra.

https://www.eievolution.com/

Connect with Sandra here 

https://www.linkedin.com/in/cxeisandra/

The Shine Bright EQ Journal 

https://eievolution.etsy.com

The Emotional Intelligence Pawdcast Episode with Michelle, Digger, Dozer and Atos

https://youtu.be/ZFXuQGyWNb8?si=-biPv8rURSdnkSyZ

The Emotional Intelligence Pawdcast Channel 

https://youtube.com/@theeipawdcast?si=W3Ror1rAe7hExkhd

The Impact Room is bought to you from Douglas Jackson Executive Search Firm who help you hire more impactful, diverse leaders who stay for longer and are more successful.

www.douglas-jackson.com