The Impact Room from Douglas Jackson

The Impact Room from Douglas Jackson is a place where exceptional, diverse and impactful leadership and wisdom is shared... Douglas Jackson are a recruitment consultant and executive search firm leading the way in customer experience executive search. Providing diverse/impactful leadership recruitment and management consultancy for talent acquisition. In the Impact Room we invite leaders and subject matter experts from customer centric organisations, to share their ideas, thoughts, opportunities and challenges, to help educate and inspire. CEO, Chief Operating Officer, HR Director, Chief Customer Officer, Customer Service Director, Customer Experience Director, Customer Contact Director, Customer Care Director, Contact Centre Director, Customer Success Director, Customer Insight Director, Resource Planning Director, Chief Data Officer, Customer Analytics Director.

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Monday Jul 24, 2023

Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.
Karen is a business coach and mentor.  Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO.
Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say?
Her role, a Chief Customer Officer role, we know this position is in its early formation for many businesses and individuals, what have you learnt that you might be able to share about this role and how it can best serve a business 
The ABI have recently set out an ambitious blueprint to help drive change and boost the attractiveness of the insurance industry to people from all backgrounds, what are your thoughts on what can be done to help change the narrative?
How the last few years have affected women in the workplace, how the challenges and demands placed upon them have changed? 
When you have a passion for both your people and customers, why do you think so many businesses lose their way in these areas?
What advice would you give someone who wanted to thrive at a strategic/Director level or, board appointment.
Hear all this and more from Karen in The Impact Room, where exceptional, diverse and impactful leadership and wisdom is shared.
If you would prefer to watch the full video you can do that here. 

Thursday Jul 20, 2023

Welcome to the latest Impact Room from Douglas Jackson. 
In this episode Michelle Ansell is joined by Kirsteen Williamson- Guinn, Kirsteen is the Founder of Elevate Women and had a long and successful banking career at a senior leader and Director level with Barclays. Kirsteen is a Confidence and Transition Coach who helps female leaders build unshakeable confidence, so they can speak up, step up and stand out.
Hear from Kirsteen how she transitioned from a corporate career into a coach helping female leaders have unshakeable confidence?
What some of the common challenges are that women face when trying to elevate themselves in their careers or businesses,
(Even the most successful women doubt themselves)
How women and their male colleagues, peers and loved ones can help them overcome these obstacles. 
What strategies or techniques do you find most effective in helping women build unshakeable confidence?
Get some practical tips or exercises that women can implement in their daily lives to boost their self-assurance
Other initiatives or programs you can implement to support and empower women in their professional journeys? 
What is the biggest opportunity for business right now if they want to improve their talent pipelines and achieve more diverse leaders for the future. 
The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared...

Thursday Jun 22, 2023

Mubeen Shariff Assoc CIPD, Senior Manager - Talent Acquisition - Workforce Planning at Hello Fresh joins Perry Fletcher Practice Lead at Douglas Jackson for the latest edition of the Impact Room. Currently the Senior Workforce Staffing Manager of operational fulfillment at HelloFresh working across the UK and other global territories including Netherlands, Germany, USA, Canada, Australia and Denmark.
Previously, a talent management consultant focused on operational and people change projects for a variety of organisation's within the real estate markets Mubeen is a passionate about Diversity Equity and Inclusion (DEI).
Hear from Mubeen about his love of Kyoto, Geisha's and Japan. Mubeens thoughts on workforce planning, mobilisation, global mobility.
What does or should workforce panning look like, and how it can impact staffing retention, talent management and talent development.
What do you see as the biggest opportunity across the Resource Planning space right now?
What one piece of advice would you give to anyone wanting to progress their career to become a Senior Leader within the Resource Planning Space. 
How can we use the data and insight to better improve workforce management and planning.
Why leaving companies is not always the best or right way to move your career forwards.
Diversity Equity and Inclusion and more...
If you ould prefer to watch the full episode you can do that here. 
The Impact Room from Douglas Jackson - Where exceptional, diverse and impactful leadership and wisdom is shared.

Wednesday Jun 14, 2023

Our Utilities Practice Lead Holly Beeston meets Jo Robertson in the The Impact Room. 
Jo has had a successful utilities and energy leader, working for Npower, the Chief Operating Officer for Orbit Energy, Director of Operations for MoneyPlus Energy and Extra Energy.  
Jo is a Corporate Coach and Life Coach as well as a Speaker who is passionate about Authenticity in the Workplace and Gender Equality. 
Hear from Jo on 
How would you recommend that we present our authentic selves in the workplace without compromising my professionalism or credibility?
Many women feel like they have to choose between being themselves and ‘fitting in’ at work. How can we balance authenticity with the need to conform to workplace norms?
How can businesses create a more inclusive workplace culture that values authenticity and diversity amongst employees?
What strategies can we use to overcome imposter syndrome and feel more confident in our abilities and contributions at work?
What are some common confidence barriers that you’ve witnessed women facing in the workplace, and how can they overcome them?
How can we assert ourselves more confidently in meetings and other professional settings without coming across as aggressive or overly assertive?
Concluding Question
Given what we’ve discussed, looking back on your 20 year career in the industry, what advice would you give to yourself if you had the opportunity to go back now with your experience and with your coaching hat on?
The Impact Room from Douglas Jackson, where exceptional, diverse and impactful leadership and wisdom is shared...
#coo #operationsdirector #utilities #energy #operations #coach #advice #theimpactroom #douglasjackson #recruitment #executivesearch

Tuesday Jun 06, 2023

In our latest edition of The Impact Room, Perry Fletcher, Practice Lead for Planning, Insight and Analytics is joined by Zoff Makda, Head of Operational Resource Planning for Legal and General.
Zoff is a seasoned planning manager with over ten years experience of leading on change, driving performance and financial savingg, across the financial service, outsourcing and telecommunication industries.
He has a strong track record of building, developing and motivating teams to consistently deliver and creates a strong customer centric environment, promoting company values and best practice.
Here from Zoff on his love of Morocco, his passion for the resource planning industry, what he sees are some of the challenges and opportunities in resource planning, with advice and support for those who want to progress their resource planning and operational support careers. 
If you would prefer to watch the full video, go here. 
#headofresourceplanning #resourceplanning #operationalplanningsupport #headofoperationalsupport #douglasjackson #podcast #theimpactroom #recruitment

Friday May 26, 2023

Rob Sawle Director of Energy Services at Sigma Connected Group joins Holly Beeston, Practice Lead Utilities at Douglas Jackson in The Impact Room to discuss the energy price cap rise.
Rob talks about the consumer impact, the impact on energy firms, managing the rise, debt and credits. Customer contact increases, billings, process. The future of the energy industry, customer switching, customer retention, energy efficiency, customer consumption, smart meters, smarttech, smart devices.
Vulnerable Customers, Utilities, Energy. The Impact Room - where exceptional, diverse and impactful leadership and wisdom is shared...
#utilitiesrecruitment #energy #energypricecap #robsawle #sigmaconnected #douglasjackson #theimpactroom #utilities
Watch the full video here 

Friday May 19, 2023

We are delighted to be joined by Kelly Kuhn, Strategic Advisor and Non-Executive Director in this edition of The Impact Room.
Kelly has a successful 30 year executive career. She’s a versatile, transformative leader who thrives on new challenges, which has led to six C-level leadership roles while living in four countries. and now an established board career, working with global organisations from across the travel, food and professional services industry, B2B and B2C.
Kelly shares more about how to establish a successful NED and Strategic Board Advisor portfolio, what she see's as the key components to being an effective NED and Board Advisor. What a Board and Chair should consider to get the very best out of their Non-Execuive Directors and Board Advisors. Some of the main challenges, or opportunities facing organisations and their boards at the moment. If you are a senior executive considering establishing your portfolio career, here is some sound advice to get started
Want to watch the full video go here. 
The Impact Room.  Where exceptional, diverse and impactful leadership and wisdom is shared...
#NED #advisorycareers #Boardadvisors #chairman #directors #boardappointments #customeradvisory #diversity #diverseadvisory #executivesearch #nonexecutivedirectors 

Thursday May 11, 2023

John Montgomery Practice Lead at Douglas Jackson is joined by Eoin Lyons, CEO of OPAL, Outsource Professional Administration Limited who serve the finance, banking and insurance industry.
Eoin previously was COO of Axa Partners. Learn more from Eoin on being a successful C-Suite leader who has managed and strategised many professionals across the Insurance and wider FS industries.
What he thinks are some of the challenges facing the market at the moment. How he thinks the last few years have affected both Leaders and Employees in the workplace, how the challenges and demands placed upon them have changed?
His one piece of advice for an organisation who wanted to improve.
How important Hybrid operating models are to Eoin and hoq how he thinks getting the right balance is essential in today's business world.
For this and more settle in and enjoy the Impact Room, where exceptional, diverse and impactful leadership and wisdom is shared.
Want to watch the video podcast instead, the link can be found here.
#CEO #insurance #hybridworking #finance #leadership #podcast #hybrid #douglasjackson #banking #coo #recruitment

Monday May 01, 2023

We are delighted to see Ian Thornton-Trump in the Impact Room.
Ian is the CISO, Chief Information Security Officer for Cyjax Limited. Ian joins Perry to talk Batman, Cyber Security, Data Assets and Data Risks. Data Security and Data Science.
He has some great tips, advice and thoughts for the future in this really interesting session.
Ian Thornton-Trump CD is an ITIL certified IT professional with 25 years of experience in IT security and information technology. From 1989 to 1992, Ian served with the Canadian Forces (CF), Military Intelligence Branch; in 2002, he joined the CF Military Police Reserves and retired as a Public Affairs Officer in 2013. After a year with the RCMP as a Criminal Intelligence Analyst, Ian worked as a cyber security analyst/consultant for multi-national insurance, banking and regional health care verticals.
Today, as Chief Information Security Officer for Cyjax Ltd. (UK) & Chief Technical Officer of Octopi Managed Services Inc. (Canada), Ian has deep experience with the threats facing small, medium and enterprise businesses. His research and experience have made him a sought-after cyber security consultant specialising in cyber threat intelligence programs for small, medium and enterprise organisations.
If you would like to watch the full video you can do that here. 
The Impact Room - Where Diverse, Impactful Leadership and Wisdom is Shared. Douglas Jackson Search. Leading the Way in Customer Experience Executive Search 

Thursday Apr 27, 2023

We welcome CEO Chris Frogner COO and Co-Founder of Arma Karma an Insurtech and UK based insurance intermediary who joins John Montgomery Insurance Recruitment Consultant and Executive Search Consultant.
Hear from Chris as a successful Insurance/ Insurtech leader who has managed and led many professionals across the indusrty, what he thinks some of the key challenges around EDI and attracting more diverse talent to the insurance market.
The methods and or techniques they have personally used that work best to beeter build a more diverse workforce. The one piece of advice for an organisation who wanted to improve their Equality, Diversity and Inclusion.
What Chris sees as the biggest benefit of inclusion and equality in business today? Advice, tips and thought leadership on c-suite commitment, growing and building a more successful business.
#diversity #edi #insurtech #recruitment #armakarma #ceo #podcast #videocast #theimpactroom #douglasjackson #searchconsultants #inclusion #diversityininsurance #insurance
You can also watch the full video here. 


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