The Impact Room from Douglas Jackson

Episode 31 - Nikki Powell,Director of Customer and Patient Experience, Sciensus (now Operations Director Capita)

Welcome to a special coffee break edition of The Impact Room podcast! Today, we're delighted to have Nikki Powell, Director of Patient Services and Experience at Sciensus (formerly Healthcare at Home).
Nikki is a seasoned professional with a remarkable track record in strategic contact center operations transformation and delivery. With a keen focus on customer experience, Nikki is known for her top-performing, profit-driven approach, consistently achieving year-on-year performance improvements. Her exceptional leadership skills, coupled with a deep understanding of business operations, have led to successful transformations, enhanced customer experiences, and innovative problem-solving.
In this casual and insightful chat, Nikki shares her wisdom and experiences over a coffee break. Join us as we delve into Nikki's journey and glean insights into her exceptional leadership style.
The Impact Room is your destination for diverse and impactful leadership insights, and this coffee break conversation with Nikki Powell promises to be both refreshing and informative. Stay tuned for a delightful session where we explore the art of leadership and wisdom in action.
Douglas Jackson, our sponsor, is a high-end retained executive search firm exclusively focused on consumer-centric businesses, delivering diverse and impactful leadership across various domains. Tune in and be inspired by the leadership wisdom shared in The Impact Room! If you would prefer to watch the full recording you can go here. 

Episode 30 - Ashleigh Ainsley, Co-Founder colorintech - Forbes 30 under 30

Welcome to another enlightening episode of The Impact Room podcast! In this session, we have the pleasure of welcoming Ashleigh Ainsley as our guest.
Ashleigh is the Co-Founder of colorintech, a not-for-profit organization dedicated to fostering diversity within the tech community. Through strategic partnerships with industry giants like Google, WPP, Microsoft, and Facebook, colorintech creates groundbreaking programs that provide ethnic minorities with access to some of the world's most innovative companies. Ashleigh, a graduate of Oxford University, has garnered recognition as a Forbes 30 Under 30 awardee. He is a tech evangelist, strategic innovation consultant, and board advisor.
In this engaging conversation, Ashleigh will delve into a range of thought-provoking topics, including:
Building Inclusive Cultures: Learn how to create a more inclusive culture within your business, attracting and retaining diverse and ethnically underrepresented talent.
Workplace Motivation: Explore the reasons why individuals go to work and the factors that may be hindering diverse talent from applying to your business.
Modern Workplace Dynamics: Gain insights into how to effectively retain and nurture talent while addressing challenges such as the ethnicity pay gap.
Individual and Business Development: Ashleigh shares valuable insights and advice that can benefit both your career and your business, with a focus on enhancing diversity and opportunities in the workplace.
Join us in The Impact Room from Douglas Jackson, where diverse and impactful leadership insights and wisdom are shared. Don't miss this opportunity to hear from Ashleigh Ainsley and gain valuable insights to drive positive change in your career and business especially when it comes to thinking about diversity.  If you prefer to watch the full session you can do that here. 

Episode 29 - Andrei Nita, Director of Data and Analytics

Welcome to another enlightening episode of The Impact Room podcast, hosted by Perry Fletcher. In this episode, we are honored to have Andrei Nita, Director of Data and Analytics, as our special guest.
Andrei brings a wealth of expertise as a senior Data Leader who has served as a Director with Builder.ai. His track record includes conceiving, designing, and successfully delivering data, analytics, and technology strategies. Andrei has led numerous digital transformation programs, helping organizations gain a competitive edge by understanding their markets and customers, thereby delivering top-notch products and services to enhance customer satisfaction and shareholder value.
In this engaging conversation, you'll hear Andrei share his insights on several compelling topics, including:
The Biggest Opportunity in Data and Analytics: Discover what Andrei sees as the most significant opportunities within the realm of data and analytics.
Career Progression in Data and Analytics: Gain valuable advice from Andrei on how to advance your career in data and analytics and reach the esteemed role of Chief Data Officer.
Key Career Break: Learn about Andrei's most pivotal career moment and how it propelled him to where he is today.
Inspiration and the Secret Sauce for Future Data Leaders: Andrei shares what inspires him and unravels the essential ingredients for aspiring data leaders to thrive in the future.
Join us in The Impact Room from Douglas Jackson, where we continue to bring you exceptional, diverse, and impactful leadership insights and wisdom. Don't miss this opportunity to gain valuable insights from Andrei Nita in this thought-provoking episode and if you would prefer to watch the full video you can go here. 

Episode 28 - Nicola Freemantle-Phillips, Senior Consultant Baringa & Partners

Welcome to The Impact Room podcast, where we're thrilled to have Holly in conversation with the remarkable Nicola Freemantle-Phillips. Nicola brings a wealth of experience as a senior leader in the energy and utilities industry, currently serving as a Senior Consultant at Baringa and a passionate advocate for diversity, equality, and inclusion (DEI). She is also a CMI accredited Chartered Manager.
With 18 years of experience in the energy sector, Nicola is not only an authentic senior operations leader but also a staunch advocate for good leadership and DEI. She champions women's sports, particularly women's football, and carries an unwavering optimism for a brighter world.
In this insightful episode, Nicola delves into a range of thought-provoking topics, including:
Hybrid Working and its Impact on Diversity and Inclusion: Explore how the evolving landscape of hybrid work models affects DEI, value creation, and being present in the workplace.
Addressing the Gender Pay Gap: Nicola shares insights on tackling the gender pay gap and supporting women in the workforce, especially those who have faced unique challenges in recent years.
The Business Case for DEI Initiatives: Discover the undeniable business case for equality, diversity, and inclusion initiatives. Nicola emphasizes the importance of research, audience understanding, and respectful curiosity in driving meaningful change.
Putting People First: Nicola highlights the significance of prioritizing the needs of your people and fostering an environment where individuals can be their best selves, emphasizing trust, psychological security, and addressing imposter syndrome.
Join us in this enlightening conversation that explores the intersection of leadership, DEI, and the energy industry. The Impact Room from Douglas Jackson is your source for diverse and impactful leadership insights. Tune in and gain wisdom from Nicola Freemantle-Phillips in this compelling episode, if you would prefer to watch the session, you can do that here.  #diversity #inclusion #energy #seniorleadership #diverseleadership #trust #equality #theimpactroom #diverseleaders #wisdom #sharing #culture #change #hybrid #utilities #impostersyndrome

Episode 27 - Bontle Senne, Founder and Managing Director Strong-ish

Welcome to The Impact Room podcast, where we are excited to introduce our recent special guest, Bontle Senne.
Bontle's impressive background includes serving as an Executive Director in areas such as People, Transformation, Innovation, and Development, with experiences at renowned organizations like Virgin Media, Deutsche Bank, and McKinsey. She's a distinguished member of the HR Forbes Human Resources Council, a fellow of the Royal Society of Arts, and actively contributes to the Boards of Trustees for both St Mungo's and AKT.
Today, Bontle wears the hat of Founder and Managing Director at Strong-ish, a holistic career and health coaching business. Her mission is to support, guide, and celebrate working women, assisting them in building their own personal advisory board (dream team) for mentoring, training, and facing challenges head-on.
In this enlightening episode, Bontle touches on several compelling topics, including:
Challenges Faced by Working Women: Explore the obstacles that often hinder the progress of working women in various fields.
Impact of Recent Years on Women in the Workplace: Learn how recent years have reshaped the landscape for women in the workforce and the evolving demands they face.
Enhancing Health and Opportunity Strategies: Discover valuable advice for organizations seeking to improve the health and opportunity strategies available to their leadership teams and colleagues.
Advancing Diversity and Inclusion: Bontle shares insights into the most significant opportunities for advancing diversity, inclusion, and equality in today's business world.
Guidance for Aspiring Leaders: Get practical guidance for aspiring leaders who aspire to thrive at a strategic, executive, directorial, or board level.
Join us in The Impact Room from Douglas Jackson, your destination for exceptional, diverse, and impactful leadership insights and wisdom. Don't miss this informative and engaging session with Bontle Senne and if you would prefer to watch the full episode please go here. 

Episode 26 - Manoj Sangany, Scal-up Accelerator, Head of Customer Success and Men’s Mental Health Voice

Welcome to latest Impact Room podcast feature. We were thrilled to have Manoj Sangany join us in this episode. Manoj is not only a Coach, a Head of Customer Success and Scale-up Accelerator having worked for Incepteo but also a passionate advocate for men's mental health and storytelling. You can connect with him on the Mindful Men's Club Facebook group and follow their youtube channel as well to check out his really important work in this field. 
In this insightful episode, Manoj dives into several thought-provoking topics:
The Startup Journey: Manoj discusses the ups and downs of the startup world, emphasizing the significance of failures in achieving success.
Project Success in Software Development: Discover why there is a persistently low success rate in software development projects and what practical steps can be taken to address this issue.
Men's Mental Health: Manoj sheds light on how recent years have impacted men's mental health, the challenges they face, and the changing landscape of support and awareness.
Leadership and Wellness: Get valuable advice for business leaders, CEOs, Directors, Boards, and HR Directors on enhancing the health, mental well-being, and overall wellness of their teams.
The Upside of Bad Leadership: Explore the idea that bad leadership doesn't always have to be a negative force and how it can lead to growth and improvement.
Startup and Transformation Tips: Manoj shares crucial insights for individuals with groundbreaking startup ideas and those embarking on large-scale transformative technology programs.
Dealing with Depression and Anxiety: Receive firsthand advice on coping with depression and anxiety from someone who has experienced these challenges personally.
Breaking the Taboo: Learn why men's mental health is still a taboo subject in many circles and the importance of open conversations.
Join us in The Impact Room from Douglas Jackson , where we bring you exceptional, diverse, and impactful leadership and wisdom from our remarkable guests. Don't miss this enlightening episode with Manoj Sangany! If you prefer to watch the full recording you can do that here. 
 

Episode 25- Nicola Collister, CEO and Founder Custerian, Ex COO, CCO, Group CX Director

I am delighted to be joined by Nicola Collister, Nicola was one of the first Group Customer Experience Directors in the UK and has 25+ years in the service industry.  Working her way up from an Advisor with the RAC, Nicola went on to hold senior COO and CCO Executive roles, before founding Custerian over 10 years ago with Simon Norrie, Nicola is also an Executive Advisor for the CCA and Chairs many of their events, as well as being an NED and Advisor to start-up and scale up business.  Custerian is a practitioner focused change creation and delivery company that helps clients improve profitability by solving problems, making things better and helps business get the right stuff done through alignment, of their people, process, technology and data.
Michelle Ansell, Managing Partner of Douglas Jackson and Nicola talk about why business get change so wrong and the key ingredients to drive success, how to harness the power of people. 
 
Why customer service, contact centre, CX etc, however the customer functions are branded, their inability to be seen as a profit, value adding function vs that of a cost cutting function and so it seems the functions are almost always on the back foot and being asked to do more with less, diversity and advice for female and aspirational leaders and more. 
 
If you would prefer to watch the full video go here. 
The Impact Room
Where exceptional, diverse and impactful leadership and wisdom is shared...

Episode 24 - Karen Hogg, Coach, ex Chief Customer Officer and COO

Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.
Karen is a business coach and mentor.  Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO.
Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say?
Her role, a Chief Customer Officer role, we know this position is in its early formation for many businesses and individuals, what have you learnt that you might be able to share about this role and how it can best serve a business 
The ABI have recently set out an ambitious blueprint to help drive change and boost the attractiveness of the insurance industry to people from all backgrounds, what are your thoughts on what can be done to help change the narrative?
How the last few years have affected women in the workplace, how the challenges and demands placed upon them have changed? 
When you have a passion for both your people and customers, why do you think so many businesses lose their way in these areas?
What advice would you give someone who wanted to thrive at a strategic/Director level or, board appointment.
Hear all this and more from Karen in The Impact Room, where exceptional, diverse and impactful leadership and wisdom is shared.
 
If you would prefer to watch the full video you can do that here. 

Episode 23 - Kirsteen Williamson - Guinn - Elevate Women

Welcome to the latest Impact Room from Douglas Jackson. 
In this episode Michelle Ansell is joined by Kirsteen Williamson- Guinn, Kirsteen is the Founder of Elevate Women and had a long and successful banking career at a senior leader and Director level with Barclays. Kirsteen is a Confidence and Transition Coach who helps female leaders build unshakeable confidence, so they can speak up, step up and stand out.
Hear from Kirsteen how she transitioned from a corporate career into a coach helping female leaders have unshakeable confidence?
 
What some of the common challenges are that women face when trying to elevate themselves in their careers or businesses,
(Even the most successful women doubt themselves)
 
How women and their male colleagues, peers and loved ones can help them overcome these obstacles. 
 
What strategies or techniques do you find most effective in helping women build unshakeable confidence?
 
Get some practical tips or exercises that women can implement in their daily lives to boost their self-assurance
 
Other initiatives or programs you can implement to support and empower women in their professional journeys? 
 
What is the biggest opportunity for business right now if they want to improve their talent pipelines and achieve more diverse leaders for the future. 
The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared...
 
 

Episode 22 - Mubeen Shariff, Head of Talent, Workforce Management HelloFresh

Mubeen Shariff Assoc CIPD, Senior Manager - Talent Acquisition - Workforce Planning at Hello Fresh joins Perry Fletcher Practice Lead at Douglas Jackson for the latest edition of the Impact Room. Currently the Senior Workforce Staffing Manager of operational fulfillment at HelloFresh working across the UK and other global territories including Netherlands, Germany, USA, Canada, Australia and Denmark.
Previously, a talent management consultant focused on operational and people change projects for a variety of organisation's within the real estate markets Mubeen is a passionate about Diversity Equity and Inclusion (DEI).
Hear from Mubeen about his love of Kyoto, Geisha's and Japan. Mubeens thoughts on workforce planning, mobilisation, global mobility.
What does or should workforce panning look like, and how it can impact staffing retention, talent management and talent development.
What do you see as the biggest opportunity across the Resource Planning space right now?
What one piece of advice would you give to anyone wanting to progress their career to become a Senior Leader within the Resource Planning Space. 
How can we use the data and insight to better improve workforce management and planning.
Why leaving companies is not always the best or right way to move your career forwards.
Diversity Equity and Inclusion and more...
If you ould prefer to watch the full episode you can do that here. 
The Impact Room from Douglas Jackson - Where exceptional, diverse and impactful leadership and wisdom is shared.